Our Policies

PAYMENT POLICY

All payments must be processed through our website at least 24 hours in advance of your reservation. If you currently have a reservation and would like to add another person for the same day, we will do our best to accommodate your request, taking into consideration the number of participants already booked for the tour. Please note that we can accommodate a maximum of six bikes at a time.

WEATHER POLICY

Our tours are typically unaffected by weather conditions, except in the event of lightning, extreme winds, or heavy rain. If such conditions are present on the day of your scheduled tour, we will be happy to offer you the option to reschedule for a later date or provide a full refund of your payment. Your safety and comfort are our top priorities.

BOOKING POLICY

Under normal circumstances, our tours proceed without disruption due to weather conditions. However, in the rare occurrence of lightning, severe winds, or heavy rain on the day of your scheduled tour, your safety and comfort are paramount to us. In such cases, we are pleased to extend the option of rescheduling for a future date or providing a complete refund of your payment.

REFUND POLICY

Refunds will be granted in the event of lightning, extreme wind, or heavy rain. Additionally, if you wish to cancel your reservation, you can receive a refund when you notify us at least 24 hours prior to the scheduled reservation time.

In the unfortunate event of an accident or health issue, we will certainly consider your circumstances; however, we do require some form of evidence or documentation to support your request for a refund. Your safety and well-being are important to us, and we aim to provide reasonable accommodations in such cases.

faq

You Have Questions,
We Have Answers

Our state-of-the-art water bikes are the perfect way to experience Miami's beautiful beaches and waterways in a whole new way.

How Safe is a water bike

Riding waterbikes is generally considered a safe and enjoyable water activity. Waterbikes are designed with stability in mind, making them accessible even for individuals with limited water sports experience. Their catamaran-like design provides excellent balance on calm waters and wave water, eliminating the risk of tipping over. Additionally, Miamiwaterbike rental operators will provide life jackets and safety instructions, ensuring that riders have a safe and fun experience. It's important to follow any guidelines provided by Miami waterbikes companies and be mindful of local weather conditions to ensure a safe waterbike adventure. Overall, with proper precautions and responsible behavior, waterbike riding is a safe and thrilling way to explore the Miami waterways

Do I need any experience to ride a water bike

Absolutely no prior experience is required to ride the waterbikes. In fact, it's akin to riding a standard bicycle equipped with training wheels, making it exceptionally stable and straightforward to operate. Getting on and off the waterbike is also a breeze. Our team will adjust the seat to your height, ensuring a comfortable fit, and the seats are plush for your utmost comfort throughout the ride. Rest assured, this is an experience you will cherish and remember for a lifetime.

What should I wear for my water bike adventure

The attire suitable for our beach outing would be ideal. As we'll have the opportunity to venture into the ocean while visiting various islands and sandbanks, it's best to come prepared. Given that we'll be exploring the local islands in Miami Bay, it's advisable to bring water shoes since many of these islands have rocky terrain with sharp edges. Anything you bring along should be water-friendly, and if you plan to carry a cell phone or any electronic devices, ensure they have proper water protection. Additionally, don't forget to pack your sunscreen, as the Miami sun can be quite intense on certain days. While flip-flops are acceptable, they might not be the most convenient choice for island exploration due to the uneven terrain. For the actual pedaling of the waterbikes, it's helpful to have water shoes or flip-flops, but going barefoot is also an option, though it may not be as comfortable, based on our experience. Absolutely, don't forget to bring a hat as well. It will provide extra protection from the sun and help keep you cool during our outdoor adventures.

Can I bring my own food and drinks on the water bike

While we do not allow food on board, please do not hesitate to bring your own beverages. Ensure that your drinks are stored in containers that will keep them cold throughout the tour. Our waterbikes come equipped with convenient front pouches where you can safely store your drinks, cellphones, and any personal items you'd like to bring along. We highly recommend bringing water and rest assured, we will provide cold water for you at no extra cost during the tour. Your hydration and comfort are important to us.

What happens if it starts to rain during my tour

Given that everything you're bringing is water-resistant and all electronics are adequately protected against water damage, our tour can proceed without any issues. In Miami, the weather often includes brief passing rain showers, which typically don't pose a problem for our activities. However, our primary concern revolves around lightning safety. If the weather forecast indicates the presence of lightning on the day of your reservation, we will likely need to reschedule the tour for your safety. In such cases, we will also process a refund for your reservation payment if you are unable to return for the tour on an alternative date. Your safety and enjoyment are our top priorities.

can I extend my tour?

Certainly, you have the option to extend your tour for an additional hour. The availability of this extension depends on whether we have another reservation immediately following your tour. We are usually more than happy to accommodate such requests, as the sandbanks and islands offer breathtaking scenery, and many of our customers often express a desire to prolong their experience. If you're interested in adding an extra hour to your tour, please don't hesitate to let us know, and we will promptly inform you whether we can make arrangements to accommodate your request. Your satisfaction and enjoyment are important to us.

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At Miami Water Bikes, we're passionate about providing a fun and eco-friendly way for people to explore Miami's stunning waterways.

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